You are placing orders / updating information for
Free Delivery: On All Orders Over £100.00*

Returns Policy



During the coronavirus crisis we are have a policy not to accept returns or process refunds for the protection of our staff.


This does not affect your statutory rights and Goods may be returned for credit for faulty or damaged goods – please email us with full details of any issues you have experienced and we will resolve these:





Please EMAIL us within 7 days of the original despatch date setting out your reasons for requesting a return and please wait for us to reply.


Our email address is:


If we provide you with a Returns Report and Authorisation Number, then Goods may be returned together with the Returns Report


Returns must be received in original packaging unopened as these need to be in a resalable condition.



Products correctly supplied by the company and returned by the customer will incur the following charges:


20% handling charge – this covers the cost and time for our staff to check every item returned before deciding whether the items can be re-sold


4% transaction charges – this covers bank charges for receiving and refunding card payments


The cost of returning goods must be paid by the customer and all goods must be returned in original packaging and suitably packed in an outer cover to prevent damage during transit. 


Unless we have agreed to collect, please return the goods by Courier at your own risk and insurance


We do not accept responsibility for any goods lost in transit.


Please note that no credit or refund is possible after 30 days from the date of invoice.


HealthCare Direct Ltd

Care House, Chester Road, Borehamwood, Herts, WD6 1LP

Tel: 0208 236 0060 * Fax:0208 2360070

VAT No: 625875019 * Company No: 4273578