Returns Policy

How to Return

Please email or call us within 14 days of receiving your items setting out your reasons for requesting a return and please wait for us to reply. We are open from 8:00 - 17:00 Monday to Friday. 

  • Email:
  • Tel: 020 8236 0060

If we provide you with a Returns Report and Authorisation Number, then goods may be returned together with the Returns Report. Returns must be received in original packaging as these need to be in a resalable condition.


Returns Fee

Products correctly supplied by the company and returned by the customer will incur the following charges:

  • 20% handling charge – this covers the cost and time for our staff to check every item returned before deciding whether the items can be re-sold
  • 4% transaction charges – this covers bank charges for receiving and refunding card payments

The cost of returning goods must be paid by the customer and all goods must be returned in original packaging and suitably packed in an outer cover to prevent damage during transit.  Unless we have agreed to collect, please return the goods by Courier at your own risk and insurance. Our address is:


HealthCare Direct Ltd
Care House
Chester Road


We do not accept responsibility for any goods lost in transit. Please note that no credit or refund is possible after 30 days from the date of invoice.


Tel: 0208 236 0060 * Fax:0208 2360070

VAT No: 625875019 * Company No: 4273578