RETURNS POLICY DURING COVID-19
During the coronavirus crisis we are have a policy not to accept returns or process refunds for the protection of our staff.
This does not affect your statutory rights and Goods may be returned for credit for faulty or damaged goods – please email us with full details of any issues you have experienced and we will resolve these:
IN EXCEPTIONAL CIRCUMSTANCES:
Please EMAIL us within 7 days of the original despatch date setting out your reasons for requesting a return and please wait for us to reply.
Our email address is: firstname.lastname@example.org
If we provide you with a Returns Report and Authorisation Number, then Goods may be returned together with the Returns Report
Returns must be received in original packaging unopened as these need to be in a resalable condition.
Products correctly supplied by the company and returned by the customer will incur the following charges:
20% handling charge – this covers the cost and time for our staff to check every item returned before deciding whether the items can be re-sold
4% transaction charges – this covers bank charges for receiving and refunding card payments
The cost of returning goods must be paid by the customer and all goods must be returned in original packaging and suitably packed in an outer cover to prevent damage during transit.
Unless we have agreed to collect, please return the goods by Courier at your own risk and insurance
We do not accept responsibility for any goods lost in transit.
Please note that no credit or refund is possible after 30 days from the date of invoice.
HealthCare Direct Ltd