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Return Policy

Healthcare Store

To arrange a return please call our office on 020 8236 0060.


For a copy of our returns form, please visit the downloads section of our website.



Returns must be received within 30 days of the original despatch date in a resalable condition.


Products correctly supplied by the company and returned by the customer may incur a 20% handling charge.  The cost of returning goods must be paid by the customer and all goods must be returned in original packaging and suitably packed in an outer cover to prevent damage during transit.  Goods may be returned for credit for faulty or damaged goods


When returning goods, the Returns Authorisation Number and the Invoice Number upon which those goods were supplied must be quoted on the Returns Report below.  Please note that no credit is possible after 6 months from the date of invoice.


Unless we have agreed to collect, please return the goods by Royal Mail Recorded Delivery.


We do not accept responsibility for any goods lost if sent by ordinary post.


HealthCare Direct Ltd

Care House, Chester Road, Borehamwood, Herts, WD6 1LP

Tel: 0208 236 0060 Fax:0208 2360070

VAT No: 625875019 Company No: 4273578