Terms and Conditions


Our place of business and registered office is at Care House, Chester Road, Borehamwood, Hertfordshire WD6 1LP. Registered in England No. 427 3578



TEL: (+44) 020 8236 0060

FAX: (+44) 020 8236 0070

EMAIL:                 sales@healthcaredirect.co.uk




HealthCare Direct (HCD) provides and maintains this site and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, HCD makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the contents of any advertisements or any information and graphics published therein. The contents of this site may contain technical inaccuracies or typographical errors. All liability of HCD howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither HCD nor any of its employees or other representatives can accept any liability for damages arising out of or in connection with the use of this site.


This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of their parties. Whilst HCD makes all reasonable attempts to exclude viruses from the website, it cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information from this website. HCD shall have the right at any time, without the necessity to give notice, to revise any prices advertised. Orders in respect of goods and services advertised or offered on the site shall not form binding contractual relationships until expressly accepted by HCD and are all subject to availability.


Use of the Website


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting us in writing by email.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Contract Creation and electronic contracting

All Orders placed are subject to our Terms of Business. For website orders, technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from HealthCare Direct Ltd.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled



If you wish to change or cancel an order, contact our Customer Service team on 020 8236 0060 between 9.00a.m to 5.00p.m. Please have the date and time the order was placed to hand.
If your products have already been despatched, then you will need to follow our returns procedure. The cost of returning goods must be paid by the customer and all goods must be received in original packaging and suitable for resale.



Permission is granted only electronically to copy and/or print in hard copy portions of this site for the sole purpose of placing an order with HCD or using this site as a purchasing resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of HCD is strictly prohibited.

All web site design, text graphics and the selection or arrangement thereof, software, source code and all other material on this web site are the copyright of HCD or its licensors. ALL RIGHTS RESERVED.



All trademarks, product names and company names or logos cited herein are the property of their respective owners.



By accessing and browsing the Site, you accept without limitation or qualification, the Standard Terms of Business of HealthCare Direct Limited

The special discounted prices payable for goods that you order are as set out on our web site and are subject to pre-payment by credit/debit card prior to HCD's acceptance of an order. HCD reserves the right to alter both quoted and published prices without prior notification. We accept orders, on condition, that prices ruling as at the date of despatch will apply. All prices are exclusive of V.A.T.

You are advised to read and print a copy of the following Standard Terms of Business.








In these conditions “the company” shall refer to HealthCare Direct Limited and Precision Dental Products and “the customer” shall refer to anyone whose order is accepted by the company.



The company reserve the right to alter both quoted and published prices without prior notification. Orders are accepted by us on condition that prices ruling as at date of despatch will apply. All prices are exclusive of V.A.T.



Payment is due immediately at the time of placing an order by card payment or bank transfer.   



An application for a Credit Account can be requested for regular customers ordering once a month or more frequently and if approved a credit limit will be set.  Invoices should be settled immediately and within 30 days from invoice date by card payment, bank transfer or cheque payment.  The company reserves the right to withdraw credit terms for customers who fail to settle invoices within 30 days and to require pre-payment



An administration charge of £25.00 will be levied for each invoice overdue and dishonoured cheques. Interest will be added at 2% per month accruing.  Where there is a dispute against any invoice, that invoice should be paid in full, less the amount in dispute, with covering documentation showing the dispute in detail. Credit card payment for overdue invoices will be subject to 3% surcharge.



Whilst every effort is taken to minimise delivery time, the company shall not be liable for any loss or damage arising from late or non-delivery due to circumstances beyond the control of the company. Any date named by the company for delivery, whilst given in good faith, is intended as an estimate only and is not the essence of the contract.



UK Mainland:  Retail Orders value £100.00 & over (Excl. VAT) - Carriage free. A carriage charge will apply to any order valued under £100.00 (Excl. VAT), to contribute towards administration, packing and insurance. Off UK Mainland: A delivery charge will apply to all orders including Northern Ireland and Scottish Highlands.  For Trade Accounts a carriage charge will apply to all orders.

The company reserves the right to make a carriage charge plus 5% handling charge on all consignments entered for delivery, which are refused.


RETURNS POLICY – see full current policy in detail on our website
We hope you will be pleased with your purchase. Should you wish to return anything purchased from us, we may be able to refund or exchange a product provided it is in fully resalable condition. Returns must be requested within 14 days and if accepted a returns form and authorisation number will be provided.  This must be enclosed with your returns in original, undamaged packaging.  Items must be returned at your own cost unless we agree to arrange to collect and a collection charge will apply.

If the product has not been returned to us in fully resalable condition, we will refuse a refund for the item. 

Occasionally we may be unable to accept returns (for example during a pandemic or crisis beyond our control).

For products correctly supplied we will deduct up to 20% of the original selling price from the refund amount for a restocking charge to cover our cost and time and transaction charges of 4% will be added for credit card payments and refunds to cover bank charges we incur.


It is the responsibility of the customer to ensure that consignments are correct and undamaged before giving a delivery signature. No claim for goods damaged or lost in transit will be entertained unless we are notified IN WRITING within 3 days of receipt. In the absence of such notification the customer shall be deemed to have accepted the goods in satisfactory order. Goods and packaging must be retained for inspection and photographs should be taken.

Unless otherwise specified, out of stock items will be placed on back order and will be supplied as soon as possible up to 90 days from that order date, unless notification is received of cancellation.


A sale or return policy is not normally permitted. Products correctly supplied by the company and returned by the customer may incur a 20% handling charge. Goods may be returned for credit for faulty or damaged goods for which a handling charge will not be applied. Please telephone our sales office for an authorisation number. When returning goods for credit the authorisation number and the invoice number upon which those goods were supplied must be quoted on the return paperwork. Please note that no credit is possible after 6 months from the date of invoice.



The risk in the Goods shall pass to the customer on completion of delivery.


Title to the Goods shall not pass to the customer until the company receives payment in full (cleared funds) for the Goods and any other goods that the Company has supplied to the customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums.


The customer shall keep the company's goods separately identifiable from any other goods until payment is received in full. Notwithstanding the provisions in this clause, responsibility remains with the customer to effect insurance of such goods from the time of receipt.


If before title to the Goods passes to the customer the customer suffers an insolvency or bankruptcy event (including liquidation or bankruptcy, entering an arrangement with its creditors, having a receiver or manager appointed, or generally becoming unable to pay its debts as they fall due, then without limiting any other right or remedy the company may have:

a)       The customer’s right to resell the goods or use them in the ordinary course of its business ceases immediately; and

b)       The company may at any time require the customer to deliver up all goods in its possession and if the customer fails to do so promptly, the company may enter any premises of the customer or of any third party where the goods are stored in order to recover them.

c)       The customer grants the company, its agents and employees an irrevocable licence at any time to enter the premises where the goods are or may be stored in order to inspect them, or where the customer’s right to possession has terminated, to recover them.



Due to our policy of continuous product enhancement we reserve the right to improve, withdraw or modify products and prices where necessary, without advance notice.


E & OE


These conditions shall be construed according to and governed by the Laws of England. 


The company reserves the right to amend these Terms and Conditions from time to time.

Last updated 22nd June 2020